Frequently Asked Questions
Pricing and Payment
How much will my new blinds cost?
We get it, price matters! Since every single blind is made to fit snugly in your space, we can’t just throw a number out there without seeing the windows themselves. Here’s the deal: book a free appointment, and one of our friendly advisors will pop by, do all the measuring, and give you a bespoke quote. No pressure, no salesy stuff, just clear info. Appointments are usually around 45 minutes, but hey, it might be shorter for a simple job or a bit longer if you’re decking out a whole conservatory
How much do I need to pay upfront for my blinds?
You’ll need to pay a deposit, which can be the full amount, when you place your order.
Appointments
When can I expect an advisor to visit after I book?
We’ll arrange for an advisor to visit your place at a time that suits you best. Usually, we aim to have someone there within about five days of booking, but it might vary a bit depending on where you live and our advisors’ schedules.
How can I set up an appointment?
Easy peasy! Just fill out your details on our online form, and we’ll get in touch to pick a time that works for you. Ready to schedule? Click here to arrange your appointment
How long will the appointment take?
Typically, you’re looking at about 45 minutes for an appointment. But hey, it really depends on what you need. A full conservatory might take a bit longer, while a single roller blind could be super quick. We’ll make sure it’s just enough time to cover everything you need!
What if I need to cancel my appointment?
No problem at all! If you need to cancel, just give our customer service team a ring at 0800 5 999 309, and they’ll sort it out for you.
Do I get a confirmation call on the day of my appointment?
After you book, we’ll shoot you a confirmation email right away and then a reminder text a couple of days before your appointment. So, you’ll be well informed every step of the way!
What's the cost for booking an appointment?
Good news! Appointments with Ecco Blinds are completely FREE. No hidden costs, no added fees to your product purchase — just free, friendly advice at your convenience.
Can I book an appointment for after 6pm?
Absolutely! We understand you might be busy during the day, so feel free to book an appointment up until 9pm. We’ve got you covered for those late evenings!
Fitting & Installation
How soon can my blinds be fitted after I order?
You won’t have to wait long! Your new blinds will be ready for fitting in just two to three weeks after you place your order. And don’t worry, your advisor will set up a fitting time that works for you when you order.
What should I do to prepare for the fitting?
Just a bit of housekeeping! Please clear anything away from the window area and take down any existing blinds or curtains. This helps us get straight to work fitting your new blinds smoothly and efficiently.
How long will a blind fitting take?
The time it takes varies depending on what you’ve ordered. Not to worry, though! Your advisor will give you all the details and timing during your appointment, so you’ll know exactly what to expect
Does the same advisor do the fitting?
Most of the time, yes, your advisor will come back to do the fitting. But sometimes, things happen, like if they’re ill, someone else might step in. A few of our advisors work alongside a partner who specializes in fittings. They’ll fill you in on all this when they’re arranging the fitting appointment, so you’ll know exactly who to expect.
What if I need to change my fitting time? Will it cost me?
Need to shuffle things around? No problem and no cost! Just give our customer service team a buzz at 0800 5 999 309, and they’ll help you rearrange the fitting at no extra charge.